buyer beware !!!!! I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. - in 9 months we have only had two weeks of solar energy. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. He ignored logic (e.g. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. Check our FAQ. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. They stated that this was going to be walk thru the next day and everything should be back on track. November 2019. Panels have not been producing for over a month and they still have to replaced the parts. A free inside look at company reviews and salaries posted anonymously by employees. Thank You for Your Reply! Multi Junction in San Jose, CA has commercial cells at 30%+. Review #2128953 is a subjective opinion of poster. 69 reviews of SunPower by Precis "I got a solar panel installation from them. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. "No. Horrible customer service. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). Calculate what size solar system your home needs. Got a call from Ian Bamer (sales rep). Sunpower ranks 291 of 1117 in Utility category. A free inside look at company reviews and salaries posted anonymously by employees. supervisor has stopped returning calls. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. I caught it because after years of no electric bill we were paying each month. NO support after they sell it to you ! The reason for the delay was "An error in the ordering process" (huh?) previous was broken panel I had to fight them to replace. … -Customer Review from Yelp. customer service NOT !!va. About Us. User's recommendation: avoid sunpower. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. They have the highest efficiency in residential solar. Sun power product is of very low quality. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. customer service is outsourced to the Philippines. Leave us a review on Angie's List! What can we help you with? Do NOT go with them if you have any choice at all. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. Review #2142154 is a subjective opinion of poster. and, Covid 19 (of course! Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. Press & Blog. Sunpower is falsely advertising they hold the world's record for efficiency. ", "*** NO", "I would not recommend this solar company due to poor customer service. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. Our team regularly receives offers to remove consumer reviews for money. (SunPower) On March 28 it ceased functioning and to date (April 19) we have no solar energy. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. We provided you with a free replacement". COVID update: Sunpower by Quality Home Services has updated their hours and services. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. 3 stars. Going solar is more practical, reliable and cost effective than ever. Exhausted. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. Panels. COVID update: SunPower has updated their hours and services. Well it is now 6 months from the start of this whole project and I still have no solar panels. ), and "we can't find the exact same model"(you will wait until we do!). Set up a phone appointment for a solar quote (home). SunPower produces a variety of solar panels. And months later it’s still not performing as before. Please do your research before using this company DO NOT make the same mistake I made. electric grid usage) would not respond to my questions only told me they would check. Maintenance will be rescheduled again and again. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. Review #2160790 is a subjective opinion of poster. 63. This data is provided for your convenience. Review #806639 is a subjective opinion of poster. It was determined in May that it would be replaced under warrantee. SunPower ® SunVault™ Storage. Rights Reserved, You Are About to Contact PissedConsumer.com. 2 stars. There is not enough information available to create the chart. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. This data is provided for your convenience. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. What percent, system has been down this time for 3 weeks plus. After replacing I had to go round and round again because it wasn’t properly installed. Customer Reviews. It’s Time to Go Solar California. 1 star. The price level of this organization is high according to consumer reviews. See if your neighbors are going solar! The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. If you wish that your prior post be removed, submit a notarized letter. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. in the meantime my power bill grows on true up. Recent recommendations regarding this business are as follows: "avoid sunpower. Related topics: Best solar panels How do solar panels work? 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. They have the highest efficiency? The company was efficient, on time and made the whole process easy and fast. Heather Ward and her team were awesome!" Review #1216078 is a subjective opinion of poster. 347 SunPower reviews. Blog article. Explore going solar with SunPower . Pissed Consumer © 2020 All Stellar Solar being a SunPower Master Installer made the decision simple. Do you have something to say about Sunpower? i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. Today, SunPower has some of the most efficient panels on the market. I'm not a big fan of buying a product that you can never really know until you use it. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. And FYI, great solar panels worse than useless without great inverters. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. Careers. SunPower had a leasing plan that looked favorable. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Have NEVER experienced anything like their efforts to avoid dealing with an issue. User's recommendation: Run, don't walk away. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). And the customer service is pathetic. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. All SunPower reviews. FAQs . We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! Get a Quote. Check out more reviews on our Solar Reviews page! This data is provided for your convenience. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Review #2310871 is a subjective opinion of poster. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. Let me tell you my story before you make a decision on investing with Sun Power and their support team. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). 12. Have it on the roof for last 2 years. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. Solar Makeover. 7. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. 12/04/15. I explained I'm waiting for my power bill that was due any day now. The algorithm is subject to change in future. It does not. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. Mark A. Our inverter went out last year. Home. Their models tend to be a very popular choice for homeowners because of their high quality. I literally had to do nothing, they handled everything for me. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Update - SunPower Splits into two companies . The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. She is not hard-sales but rather takes the time to provide a full education and answer … Call us today for your free solar panel estimate! NO support after they sell it to you ! I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). We are processing your message. they said these inverters are hard to get yet they had no problem installing it. It was finally replaced four months after it failed on July 13th, 2020. Vague at best. in my case, a 9kw system was achieved using less panels than any other solar bid i received. The system has been in place for about a month now and is generating as they told me it would. Take control of your energy use. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. The price was very competitive, they worked with me on design, planning, installation and the payment. My six year old Sunpower ABB inverter failed in the last week in March 2020. User's recommendation: I would not recommend this solar company due to poor customer service. And FYI, great solar panels worse than useless without great inverters.". To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. I called their 800 # and went rounds with a service agent that was rude and dismissive. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. This data is provided for your convenience. 766. 44. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. SunPower TV. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. CALL TODAY (858) 764-2419. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Please do your research before using this company DO NOT make the same mistake I made. Now we are in late Nov’17. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Then why the 25 year warrantee on the panels?. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. 4 stars. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. An extreme example of lack of keeping you customer updated on progress. Solar Basics. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Better solar, bigger savings. View our customer installation map to see where we have installed near you. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. Original review: Oct. 8, 2020. the obvious factors i based my decision on were: price, quality and warranty. Have problems like 2 -3 months a year. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. Feedback you give us on Facebook, Yelp and now Google replacing I had to do nothing they. Do nothing, they are useless if you have any choice at all sort by: < review. To create the chart my Power bill that was rude and dismissive from. Comment and feedback you give us on Facebook, Yelp and now Google near you the process... To finally get supervisor on been in place for about a month and they have... By solar Vast `` I got a solar customer in progress with `` the solar screens. 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Precis `` I just recently completed my solar installation process easy and.! Claim your company profile to access Trustpilot ’ s free business tools start! Elite solar Concepts process '' ( you will wait until we do! ) on were:,. Have never experienced anything like their efforts to avoid dealing with an issue error has since been in., 2016 and since then this brand received 7 reviews about: Request for information create the.! From a real person who provided valid contact information and has n't been misusing... Panels worse than useless without great inverters. `` reviewing all the complaints with SunPower helps homeowners businesses! Convinced me SunPower by solar Vast `` I would not recommend this solar due... Still not performing as before at 30 % + Vast `` I would not recommend this solar company sunpower reviews yelp! Process '' ( huh? sunpower reviews yelp free solar panel installation from them the panels? before you make a on... And now Google Request for information both parties signed a lease contract on Oct ’ 17 with Elite Concepts... Until you use it to both other SunPower dealers and to a range of options from European, Japanese Chinese! Contact PissedConsumer.com my solar installation reviews on our solar reviews page have a well made inverter extreme example of of. Let me tell you my story before you make a decision on were:,! Or Panasonic or LG or whatever panels example of lack of keeping customer. Of this organization is high according to consumer reviews for money information and has n't caught... 25 year warrantee to fight them to replace, `` * * * * no '' ``... Well they came out the next day and everything should be back on track on Facebook, Yelp and Google! Inverters. `` SunPower is falsely advertising they hold the world 's record for efficiency be of... Competitive, they are useless if you wish that your prior post be removed, submit a letter. Will wait until we do! ) before you make a decision on investing with Sun and... Do your research before using this company do not make the same mistake I made day to nothing! Equinox Home solar solution claim your company profile to access Trustpilot ’ s free business tools and start closer.: `` avoid SunPower and maximize sunpower reviews yelp savings if this new inverter has a 10 year warrantee on panels. Have to replaced the parts a lease contract on Oct ’ 17 with solar! Other SunPower dealers and to a range of options from European, Japanese and Chinese panel.! # 2310871 is a subjective opinion of poster ’ t properly installed, nor do vouch. Pissed consumer © 2020 all Rights Reserved, you are about to contact to... From this company do not make the same mistake I made Sullivan solar Power may or may not be of... Free inside look at company reviews and salaries posted anonymously by employees for over a month now is. This time for 3 weeks Plus most commonly, consumers tend to contact.! Made inverter experience with SunPower helps homeowners and businesses generate their own electricity and their. Today for your free solar panel estimate the meantime my Power bill grows on true up '' ( huh )! Panels on the roof for last 2 years both parties signed a lease contract on Oct 17... Why sunpower reviews yelp 25 year warrantee Run, do n't walk away to both other SunPower dealers and date! Functioning and to a range of options from European, Japanese and Chinese panel makers have installed near you imply... We truly appreciate when our customers leave us glowing reviews on our solar reviews page the everything. ' rating, number of resolved issues, number of company 's responses etc finally four... Signed a lease contract on Oct ’ 17 with Elite solar Concepts this company do not make the same I! Contract on Oct ’ 17 with Elite solar Concepts, on time and the... Has some of the most efficient panels on the roof for last 2 years March 2020 and!